Bluebird Transformations: Cancellation Policy
Cancellation, non-attendance, partial attendance, or rescheduling of an appointment are collectively referred to as ‘Cancellation’ in this Cancellation Policy.
Bluebird Transformations cancellation fees are as follows:
Partial attendance - Full session fee
0-24 hours notice of cancellation - Full session fee
24-48 hours notice of cancellation - 50% of session fee
Greater than 48 hours notice of cancellation - No cancellation fee
We adhere to this out of respect for our counsellors, coaches and practitioners' time.
If you are unable to attend your appointment, providing advanced notice allows us to offer your time slot to another client on the waiting list. This enables us to deliver a fair and consistent quality of service to all our clients.
Notification reminders are sent to you before the 48-hour cancellation period, allowing an opportunity for you to make changes to your appointment before any fees are incurred.
If you need to cancel or reschedule your appointment, please notify us at least 48 hours (two business days) prior to your appointment by email ([email protected])
We do not accept cancellations by contacting your coach directly. Please note that our practice administration is closed on Saturdays, Sundays, and public holidays. If you have an appointment following a weekend or public holiday and are unable to attend, we require you to notify us on the business days prior to your session.
We understand sometimes things happen unexpectedly, and you cannot help being ill, however any refund of your session payment will follow the above policy. The only exception will be if a medical certificate is provided and then the refund amount will be at the sole discretion of Bluebird Transformations.
CONTACT US
If you have any questions or concerns at any time about our cancellation policy, please contact us (via our Contact Us button, above) and we will respond within 2 days.
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